The ideal collection strategy is a constant juggle between the high cost of severe collections actions, the potential attrition impact of the actions on our good customers, and the credit loss repercussions of taking too gentle an approach.
If you’re too lenient with your customers, they may end up in default. If you’re too severe, you erode your relationship with them. Learn how to manage these trade-offs.
You’ll apply this knowledge in the simulation, testing your skills in managing your own virtual portfolios. In order to win the simulation game, you will successfully operate the most profitable virtual bank with the most satisfied customers. You’ll test strategies in collection management, managing through economic stress and managing to different levels of product volume.
After completing this course, participants will be able to:
Various Learning Formats
BankersLab, Content & Operations
Chief Executive, Consult Mediators